What is ID.me?
To better serve our claimants and prevent Unemployment Insurance fraud, the Georgia Department of Labor (GDOL) is partnering with ID.me to verify claimant identification.
ID.me offers support, including video chat with trained staff members to help you quickly and easily verify your identity.
When you are asked to verify your identity, you will be directed to the GDOL ID.me validation page and given steps to follow.
Upon successful verification, you will receive an email within 24 hours advising of any further steps. Your identity must be verified by the deadline to avoid further delay or denial of unemployment benefits.
How do I verify my identity for the Georgia Department of Labor (GDOL)?
Tips and best practices for selecting and uploading acceptable identity documents can be found in the ID.me article Troubleshooting Identity Verification.
If you have been locked out of your My UI portal, you will receive an email from the Georgia Department of Labor (GDOL) directing you to a web address to verify your identity with ID.me.
Once you have navigated to the ID.me verification website, click the green Verify with ID.me button to start the identity verification process. Please continue to follow the instructions until you have verified your identity.
After you have verified your identity, either online or with the help of an ID.me Trusted Referee, you will receive another email from the GDOL within 48 hours that provides specific instructions on how to unlock your account and reset your PIN. You may need to check your spam/junk email folder for this message.
For more information on how to create your ID.me account and verify your identity, watch these ID.me YouTube videos:
ID.me Security Update and Help Documents
As a new security requirement, all claimants will be required to take a video selfie as part of the ID.me identity verification process. The following documents detail the steps required to verify one's identity, including the new video selfie requirement.
ID.me Help - How do I take and submit a selfie or video selfie?
ID.me Help - GDOL FAQs
Need Assistance with ID.me? - Open an ID.me Support Ticket
How long does it take to get a reset PIN from the Georgia Department of Labor (GDOL)?
Within 48 hours after you verify your identity with ID.me, you will get an additional email from the Georgia Department of Labor (GDOL).
This email contains an authorization code you can use to unlock your account.
After your account is unlocked, you can reset your PIN.
If it has been more than 48 hours and you still have not received an email from GDOL about resetting your PIN, please contact GDOL directly for further assistance.
Resend Verification Code
If you completed ID.me and did not receive a verification code after 48 hours, you can NOW have the code resent by selecting "Resend My Verification Code" on the Reset Your PIN page. The code will be sent to the email you verified with ID.me. You must have successfully verified your identity through ID.me to receive a verification code.