COVID-19 PIN FAQs
Last updated 08/25/20
Resetting Your PIN
If you forgot your PIN or your PIN was suspended (locked out) after three unsuccessful login attempts, you can Reset Your PIN or wait for the application to reset your PIN after 24 hours, and try again. You will be required to enter personal information that matches GDOL's records. If you do not remember this information, you must Contact a Career Center or UI Customer Service at Email Us.
What does it mean when I receive a notification that my determination is pending?
This means the Department is reviewing your claim to determine your eligibility based on the reason for separation provided when you filed your claim.
What does it mean when the page reads that your SSN does not match our records or cannot be found?
When the GDOL system is not able to match the social security number (SSN) to a record in our system, you will receive this message. When the credentials you enter match our records, you will be able to check your claim and payment status on the My UI portal.
When am I allowed to reset my PIN?
If you forgot your PIN or your PIN was suspended (locked out) after three unsuccessful login attempts, you can go to Reset Your PIN or wait for the application to reset your PIN after 24 hours, and try again. You will be required to enter personal information that match GDOL’s records. If you do not remember the required information, or your PIN was revoked due to concerns regarding your claim, you must Contact a Career Center or UI Customer Service for assistance at Email Us to have your PIN reset.
If my employer filed a claim on my behalf, how do I choose my payment specification?
Your payment method will be debit card when your employer submits the first claim on your behalf. After the employer filed claim is processed by the GDOL system, then you can update your payment method to direct deposit at UI Benefit Payment Methods. You may continue to check your claim and payment status on your My UI.
If I did not complete my claim, or I am unaware if my claim went through, should I restart the process?
If you successfully submit your claim, you will receive a Confirmation number and email confirmation that your claim was received. If you started an application but did not complete it, your application will be saved for 24 hours. If you do not complete your application within this time period, your claim will be deleted and you will need to start over.